{"id":12704,"date":"2023-05-08T17:09:11","date_gmt":"2023-05-08T17:09:11","guid":{"rendered":"https:\/\/theabcdigital.com\/tote\/?page_id=12704"},"modified":"2023-06-14T06:07:19","modified_gmt":"2023-06-14T06:07:19","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/highheights.tech\/tote\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<h1><b>Shipping Policy<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0\u00a0\u00a0We strongly recommend Route shipping insurance for real-time shipping and tracking, and protection against damage, theft, and loss for domestic and international orders. Click yes for ROUTE at your checkout<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All products are shipped from our warehouse in San Francisco, California.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Orders are processed within 8 business hours and shipped via carrier chosen by the customer at check out.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To cancel your order, email info@22tote.com within 24 hours at no additional charge. If canceled after 24 hours, you will be responsible for a $25.00 restocking fee if the order is shipped.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You will receive an email with tracking information<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Please choose the insurance option via Route at checkout if you desire coverage for lost or damaged items.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Orders are processed Monday to Friday (except for public holidays). Most orders placed before 1 pm are shipped out the same day and after 3 pm will be processed the next business day.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shipping may be delayed due to carrier issues. We have no control over that.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Depending on where you live, it generally takes 4-7 business days to arrive (within the continental US). Please contact us if you have not received your order after 10 business days.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Please check your spam folder in your email inbox if you do not receive a shipping confirmation from us.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">LOST\/DAMAGED\/STOLEN BY CARRIER: We are not responsible for any errors made by the shipping carrier. However, if your package has not been received within 10 days of receiving your shipping notification email (3 weeks for international), please contact us via our contact page and we will try our best to direct you to file a claim with the shipping carrier. Thank you for your understanding.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RETURNED MAIL: If a package is returned due to the incorrect address entered we will not be responsible for the cost of reshipping or rerouting the order. We will contact the buyer for the correct address, and the buyer will need to pay the shipping\/rerouting costs.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">REFUSED\/UNCLAIMED MAIL: If delivery is refused by the recipient or the package is unclaimed for any reason, the order will not be refunded unless the package returns to us. If the package does return, a refund will be applied for the cost of the items only.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We offer ROUTE shipping insurance against damages, theft, and loss. Get shipping notifications with real-time status so you never miss a delivery.\u00a0 We strongly recommend adding shipping protection to your order.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n<h3><b>INTERNATIONAL ORDERS<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For international orders, we reserve the right to notify you by email if the destination country requires a higher shipping fee.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For purchases over $150 with free international shipping, we reserve the right to choose the carrier and class of shipping. If you desire expedited or overnight shipping, please notify us and pay for the additional shipping fee.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">22 Tote\u00ae is not responsible for taxes, duty charges, customs fees, or shipping loss or damages.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Please choose Route at checkout if you desire shipping protection for lost or damaged shipments. Please check for the list of excluded countries. We strongly encourage adding shipping insurance to cover damaged or lost shipments.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To cancel your order, please email us within 24 hours at no additional charge. Due to the efficiency of our team, if an order is canceled after 24 hours, you will be responsible for a $25.00 restocking fee if the order has already been shipped.\u00a0 For international customers, if the shipment has left the US, we will be unable to cancel the order.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Various countries have different regulations, 22 Tote is not responsible if the shipment is lost, held at customs, or damaged.\u00a0 We will not be able to refund the purchase.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer&#8217;s responsibility and must be paid at the time of delivery.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If your order does not arrive within the timeframe above please get in touch as soon as possible so we can track it for you. Email us at <\/span><a href=\"mailto:info@22tote.com\"><span style=\"font-weight: 400;\">info@22tote.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Shipping (orders under $199.00)<\/b><\/td>\n<td><b>Shipping Cost<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Ground Shipping (4-6 days)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$4.95<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Priority Shipping ( 2-3 days)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$19.95<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Overnight Shipping<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$49.95<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Shipping Option (orders over $199.00)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Ground Shipping (4-6 Days)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">FREE<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Priority Shipping (2-3 Days)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$19.95<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Overnight Shipping<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$49.95<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">INTERNATIONAL SHIPPING<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Standard Shipping<\/span><\/td>\n<td><span style=\"font-weight: 400;\">We reserve the right to notify you by email if the destination country requires a higher shipping fee. For purchases over $199 with free international shipping, we reserve the right to choose the carrier and class of shipping. If you desire expedited or overnight shipping, an additional fee will be applied.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping Policy \u00a0\u00a0\u00a0\u00a0\u00a0We strongly recommend Route shipping insurance for real-time shipping and tracking, and protection against damage, theft, and loss<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12704","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/highheights.tech\/tote\/wp-json\/wp\/v2\/pages\/12704","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/highheights.tech\/tote\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/highheights.tech\/tote\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/highheights.tech\/tote\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/highheights.tech\/tote\/wp-json\/wp\/v2\/comments?post=12704"}],"version-history":[{"count":2,"href":"https:\/\/highheights.tech\/tote\/wp-json\/wp\/v2\/pages\/12704\/revisions"}],"predecessor-version":[{"id":12792,"href":"https:\/\/highheights.tech\/tote\/wp-json\/wp\/v2\/pages\/12704\/revisions\/12792"}],"wp:attachment":[{"href":"https:\/\/highheights.tech\/tote\/wp-json\/wp\/v2\/media?parent=12704"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}